For e-commerce businesses, customer questions are a constant reality: shipping times, return policies, product availability, order status, sizing guidance. Answering these manually at volume is exhausting and expensive. Tidio’s AI — powered by Lyro — handles up to 70% of these inquiries automatically, giving customers instant, accurate answers 24/7.
Lyro is Tidio’s conversational AI engine, trained directly on your knowledge base and FAQ content. When a customer asks ‘What’s your return policy?’ or ‘Where is my order?’, Lyro responds immediately with a contextually accurate answer in the customer’s language.
Beyond support automation, Tidio’s chatbot builder creates proactive sales workflows: greeting first-time visitors, showing product recommendations based on browsing behavior, triggering discount offers when exit intent is detected, and recovering abandoned carts. Tidio integrates natively with Shopify, WooCommerce, WordPress, and 120+ platforms.
Free tier available with paid plans scaling on conversation volume.
Try Tidio free and let Lyro handle your first 50 customer conversations automatically.