Facebook Messenger, Instagram DMs, and WhatsApp are where your customers already spend time — and with Chatfuel, you can automate conversations in those channels to capture leads, recover abandoned carts, answer product questions, and build customer relationships 24/7 without a human on standby.
Chatfuel’s visual flow builder makes creating conversational experiences intuitive. Drag, drop, and connect message blocks to design complete conversation flows — including conditional branches, product carousels from your catalog, quick-reply buttons, form-style data collection, and smooth handoffs to human agents when needed. No coding required.
For e-commerce businesses, abandoned cart recovery campaigns consistently generate significant additional revenue. The AI-powered natural language understanding recognizes user intent from free-text messages. Broadcast messaging lets you send promotions and re-engagement messages to your entire subscriber list.
Plans start with a free tier with paid plans scaling on conversation volume.
Try Chatfuel free and build your first automated customer conversation in under 30 minutes.